Terms and conditions

BESPOKE GARMENT / SPECIAL ORDER CANCELLATIONS 

A price for a garment will be agreed and confirmed before any order is placed, including any additional costs for alterations.

On all orders a 50% deposit will be payable, with the outstanding amount payable on collection of the order. Orders can also be paid in instalments.

Any payments made on an order or made to measure order are non-refundable, unless cancellation takes place within the first 24 hours of placing an order and any other work has not been started in connection with the order, including fabric sourcing, design work, pattern work, cutting or garment construction and alterations.

All deposits are non-refundable upon the cancellation of the event the garment is required for. This includes government restrictions preventing the event from taking place, isolation requirements or illness at the date of the event.

The Dressing Room Wigan will not accept any responsibility for any decisions made by the customer regarding style, suitability or cancellation of event.

A refund will only be given if a significant error regarding the manufacture or altering of the garment has been made by The Dressing Room Wigan and the error can not be rectified.Any order that has been confirmed by the customer will be taken as a confirmation of measurements and the order will be processed accordingly.

If the customer has gained or lost weight or inches before the final fitting, The Dressing Room Wigan will not accept any responsibility for the final fit of the garment. Additional charges will be made for any additional work required.