We hope you love what you've ordered, but if you're not 100% satisfied with any item simple.
Please note: We are unable to accept any items that have been returned outside of the 14 day time period, or that are worn or in an unsellable condition. This policy only applies to our fashion collection sold online. This does not include our bridal, prom or bespoke garments as they come under a different policy.
Our returns for online orders are simple, you can either.
A) Return your item to our store FREE of charge
B) Post your item back to using the return address on the front of your parcel.
Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
BESPOKE GARMENT / SPECIAL ORDER CANCELLATIONS
A price for a garment will be agreed and confirmed before any order is placed, including any additional costs for alterations.
On all orders a 50% deposit will be payable, with the outstanding amount payable on collection of the order. Orders can also be paid in instalments.
Any payments made on an order or made to measure order are non-refundable, unless cancellation takes place within the first 24 hours of placing an order and any other work has not been started in connection with the order, including fabric sourcing, design work, pattern work, cutting or garment construction and alterations.
All deposits are non-refundable upon the cancellation of the event the garment is required for. This includes government restrictions preventing the event from taking place, isolation requirements or illness at the date of the event.
The Dressing Room Wigan will not accept any responsibility for any decisions made by the customer regarding style, suitability or cancellation of event.
A refund will only be given if a significant error regarding the manufacture or altering of the garment has been made by The Dressing Room Wigan and the error can not be rectified.Any order that has been confirmed by the customer will be taken as a confirmation of measurements and the order will be processed accordingly.
If the customer has gained or lost weight or inches before the final fitting, The Dressing Room Wigan will not accept any responsibility for the final fit of the garment. Additional charges will be made for any additional work required.
“Made to measure”
refers to the product that The Dressing Room Wigan has agreed to supply to the purchaser in accordance with the terms of this agreement. All garments are made to fit the measurements taken when order is placed.
refers to the garment fittings, customers are required to try on the garment in stages for confirmation adjustments to achieve the required fit.